Director, Department of Service Delivery and Safety, WHO
Edward Kelley is Director of the Department of Service Delivery and Safety at WHO. In this role, he leads WHO’s efforts to strengthen the safety, quality, integration and people centeredness of health services globally. He leads WHO’s work on digital health, including the development of the WHO Global strategy on digital health. Prior to joining WHO, he served as Director of the National Healthcare Quality Reports for the Department of Health and Human Services in the Agency for Healthcare Research and Quality in the United States of America. Kelley also directed the 28-country Health Care Quality Indicators Project of the Organisation for Economic Co-operation and Development.
Formerly, Kelley served as Senior Researcher and Quality Assurance Adviser for the United States Agency for International Development-sponsored Quality Assurance Project and Partners for Health Reform Plus Project. In these capacities, he worked for 10 years in western and northern Africa as well as Latin America, and directed research on the Integrated Management of Childhood Illness in Niger. Prior to this, he directed the international division of the Advisory Board Company, a large United States-based hospital consulting firm.
Kelley’s research focuses on patient safety; quality and organization of health services; metrics and measurement in health services; and health systems improvement approaches and policies. Recently, he was asked to lead the Infection Prevention and Safety team and the Health System Recovery team for WHO’s Ebola response effort.