Citizen services

New technology forces the development of new working methods in the services. The Norwegian Ministry of Health and Care Services will now and in the future focus on intensive work and depend on human interaction. Digital technology, which is already available, has the potential to change how health and care services are supplied, and home health care can be strengthened and expanded in a way that can reduce the need for physical attendance and increase the quality of the services. The term personal connected care is technical installations and solutions that can improve people's ability to cope at home, and help safeguard their quality of life and dignity.


Participatory action research involves the design and development of technological solutions, the development of health services and understanding the changes new solutions and working methods bring, and the connection between them. Research on how and why citizens use ICT for health purposes in their daily lives is important for work on public health and building a patient-oriented and sustainable health service.

Internationally, m-health is a growth area. There is pressure from the USA and other countries with different rules on the protection of personal data, and in which the population is used to being seen as a consumer in a market. M-health need to be developed to suit the Nordic model with strong public health services, and to gain more knowledge about the distribution of work and interaction between commercial solutions and those under public control.

Research shall show the effects and benefits of introducing and using personal connected care.

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This page was last updated:

30 August 2020

For more information, contact:

Health care in new ways

The goal is to get more innovation and quicker use of personal connected care in health services.