With video, the emergency centre no longer works blindly
Not everything is easy to communicate over the phone. A video call can provide the emergency center with valuable, visual information about your health.
The webinar was about the use of video consultation at the emergency center and what significance this has for patients and healthcare personnel.
Video calls with the emergency call center were easy to use. After 10 seconds I had clarified what I needed.
Imagine you have COPD, it's Saturday afternoon and your breathing suddenly gets significantly worse. Or that your child has a rash and a fever and you are unsure what to do. Should you drive to the emergency department yourself or be picked up by an ambulance? Or are you able to handle the situation you are in with guidance from a nurse?
The visual information the emergency room nurse receives from a video call can be crucial in determining what is best for the patient. When we communicate so much on video on a daily basis, why not be able to use it in the health service?
The webinar was about the introduction of video calls at the emergency room in Kristiansand. What is the procedure when someone calls the emergency room? Who answers the phone and what additional training is needed? You will hear patient experience and what it means to now be able to use video tools in patient assessment, and what the research says.
Presentation by
- Trudi Nilsen Lohne, project employee Innovation and digitization in the Emergency Department in Kristiansand municipality
- Nathalie Sandal, researcher III and PhD student at NORCE Norwegian Research Centre AS and the Norwegian Air Ambulance Foundation
- Åshild Grimstad Pettersen, nurse at the emergency centre in Kristiansand municipality
- Silje Skeie Stray, user representative
Recording
You can download the podcast to your mobile on Apple Podcasts, Spotify or Podbean. Search for ‘Norwegian Centre for E-health Research’.