Patient-centered services

Patients, authorities and employees in the health sector believe that a radical reorganization of health services is needed for patients with long-term and complex needs. It is not one patient group, but consists of people with completely different diagnoses and needs. It is common that they need a lot of assistance from the health service, and from different parts of the health service. They often have chronic diseases, but it does not have to be just that. This often also applies to:

  • Vulnerable children and young people
  • People with mental illness
  • Fragile elderly
  • People with multiple chronic conditions

These types of recipients of health services are not many in number, but have great needs. They often have to go through multiple instances to get help, and also experience becoming so-called "revolving door patients" - who are admitted again and again, without receiving better help. This is partly due to the fact that the various services of the health care system do not interact as well with each other. When patients have several diagnoses, there are gaps and interruptions in the treatment, and it is not coordinated: not between the service levels nor inside the hospital. Patients with multiple diagnoses and complex needs may risk ending up as "hot potatoes" in the health care system. Sometimes they also have to coordinate their received services themselves.

The use of ICT tools for better interaction between patients and health professionals is central to achieving a better range of services for these vulnerable patients.

The Norwegian Centre for E-health Research is involved in the project 3P - Patients and professionals in partnership. The goal is a patient-centered health service (PSHT). The project aims to understand the prerequisites for the development of a "comprehensive health care system", which provides better health, better patient experiences and reduced costs.

Patient-centered services

Visitors in our patients’ lives

“We are visitors in our patients’ lives. We need to be humble and earn their trust. Their trust allows us to collaborate on their terms to create better health.” That's how Professor Gro Berntsen describes a health service that is person-centred, holistic, and proactive.


Career path: Caretaker

Marita Amundsen is a patient partner in the research project Dignity Care, hoping to create something that can provide better help and guidance to families who have children with chronic illness or disabilities. She herself has a 20-year-old son who will always need as much care and supervision as when he was a baby.


BHF360: Achieving a person-centric health ecosystem

The key advantages of a person-centred healthcare model include improved patient outcomes, better patient engagement and increased patient satisfaction.


Hvordan ser vi hele pasienten?

Pasienten skal hjem fra et opphold på sykehuset. Hvilke konkrete steg tar de ansatte for å hindre reinnleggelser?

Velkommen til webinar 2. mars om metodikken bak pasientsentrerte helsetjenesteteam (PSHT).


Multisyke pasienters behov for tverrfaglig oppfølging

Sammensatte, komplekse sykdommer krever tverrfaglig kompetanse og oppfølging fra helsepersonell. Hvordan kan sykehuset og kommunen samarbeide om disse sårbare pasientene? Få med deg dette spennende webinaret 8. desember.


Shadowing success project to revolutionize the patient record

When elderly patients with multiple illnesses receive coordinated healthcare services from a team, 43% of them live longer than those who receive regular healthcare services. IT company Aidn shadows how the team works and develops a patient record that is based on the patient - not the health service.


Presented prototype of DigiTeam

The Dignity Care research project aims to find out what kind of standard content and functionality should be in place in collaboration tools for the health service. To achieve this, they are in the process of developing a prototype they call DigiTeam.


Creating e-tools that simplify patients' lives

The Dignity Care research project is working to identify how a digital tool can help patients live a good life, despite illness. Such a tool can make it easier for everyone to collaborate with and around a patient and provide the right help at the right time.


Need more GPs and coordination tools

- GPs can solve even more of the collaboration challenges in the health service. But they lack the necessary framework conditions and, not least, the digital systems that work together, says Marte Kvittum Tangen, head of the Norwegian Association for General Practice.


Discrimination: a reason why healthcare services don't work

If you are a man between the ages of 40 and 60, with a heart attack or other typical "man things", the health service is well organised for you. Lill Sverresdatter Larsen of the Norwegian Nurses' Association believes that there are elements of discrimination in the narrative of "the world's best health service".


Rare interest in the rare

Dignity Care could be particularly important for those with the rarest diagnoses, according to Anne-Grete Strøm-Erichsen. The former health minister and now chair of the board of the e-health group Kernel, has more knowledge about rare diagnoses than most of us.

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