How best to manage 110 000 safety alarms?
Call 113 or use the alarm?
We don't yet agree on the best way to organise response centres, nor what tasks they should take on. Let's take a look at the research!
Three important points
- What is the definition of a safety alarm and when should it be used?
- Which way should the response centres go? How do we raise the level of expertise and utilise the skills we already have?
- Healthcare professionals need better tools in their daily work. We need decision support tools to iron out differences.
Topic
The 110,000 Norwegians who have a safety alarm receive different information about what they can and should use the alarm for. And when the alarm goes off at the response centre, who should respond and respond if necessary?
As we live at home longer, municipal response centres are becoming increasingly relevant. So far, there is disagreement about protocols and the optimal way to organise the service.
Let's take a look at new research about service innovation in municipal reponse centres.
Presentation by PhD student Linda Cecilie Grøndal-Eeles, Univserity of South-Eastern Norway.
Linda Cecilie Grøndal-Eeles is a nurse and has worked in pre-hospital services such as AMK and the ambulance. She is passionate about quality in emergency services, and this gives her the perfect basis for researching response centres.
Recording
You can download the podcast to your mobile on Apple Podcasts, Spotify or Podbean. Search for ‘Norwegian Centre for E-health Research’.