Systemised user experiences
How will a clearer user voice help to create patient healthcare services?
Sørlandet Hospital presented how users contribute to service development.
We experience consultants must work nationally to strengthen each other. There are common challenges here. I recognise the challenges the others have faced.
As part of the modernisation project at Sørlandet Hospital, they are systematising experiential competence. This involves involving users and creating processes, with or without digital tools, based on user feedback.
In 2019, Sørlandet Hospital started a quality and modernisation project with the aim of coordinating voluntary work and user involvement at the hospital. In this webinar, we take a closer look at the sub-project ‘Use the User’.
The aim is to develop more personalised treatment and follow-up in the specialist health service. The work has focussed on the needs of users and the client's desire to bring out a clear user voice. Use the User is of the opinion that experiential expertise together with professional expertise will provide users with a stronger offering.
Presentation by user experience advisor Kim Fangen and advisor Martin Rafoss at Sørlandet hospital.
Recording
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