Holistic mapping for holistic services
Parents of a seriously ill child spend an average of 19 hours a week coordinating the services their child needs. The services are perceived as uncoordinated and not very holistic. This is a complex problem, and there is a need to rethink how to map and offer services in a more holistic way.
Experimentation is a suitable method when you need to learn about the ripple effects and consequences of a change. Otherwise, it may be impossible to predict what the consequences are before you put it into practice.
Seriously ill children are one of seven life events in the digitalisation strategy. The main goal is for children and young people with complex needs and their guardians to experience a seamless, personalised and predictable service. In 2020, the Norwegian Directorate of Health, Flekkefjord Municipality, the Norwegian Directorate of eHealth, NAV, KS, Statped and the Norwegian Directorate for Education and Training carried out a Stimulab project in which experimental work was done to come up with measures that will contribute to more holistic services for users.
The mapping tool was developed and used in an experiment in Flekkefjord Municipality, where children, families and the service together explored possible ways to achieve participation, co-operation and better service provision. An important result of this work was a systematic way of proceeding in order to put those concerned at the centre, establish a common understanding of their situation and needs - and then be able to deploy resources and expertise in the most appropriate way. This required close collaboration between agencies in different sectors, such as schools, health services and welfare benefits, and the framework conditions for the sectors' services to these users are provided by several different agencies and directorates. The methodology behind the mapping tool demonstrated in the webinar is highly transferable to other patient groups.
Presentation by
- Sophie Bouffard, child coordinator, Flekkefjord municipality
- Bente Steinnes, senior advisor, Norwegian Directorate of Health
Recording
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